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The Team


Macey Pfeifer

Executive Director

Hi! My name is Macey Pfeifer. I was born and raised here in Hays. I graduated from Fort Hays State University with a Bachelor of Science in Organizational Leadership. I have a long history of volunteering and being involved with community driven events! Helping others be better versions of themselves is a strong passion of mine. One of my favorite quotes is, “Growth is actually contagious, so if you want to reach your goals, you’ve got to get around people who are going in the same direction you want to be going, and you will catch the success.” —Dr. Henry Cloud. I look forward to serving the community of Hays! Outside of work, I enjoy spending time with family and friends.

Laura Allen

Client Services Specialist

Hi, I’m Laura Allen. I grew up in Hays and raised my family here, loving so many aspects of our community. While I have a business degree from FHSU, as a single parent, I utilized many of the services I am responsible for at FCFH. Helping others in an emergency and offering other resources to improve their situation is where my heart is. I have raised 2 sons and a daughter, both of my sons have chosen career paths serving others, and my daughter volunteers often. I have one grand daughter, who is just a light for the world. Outside of work I love to read, cook, garden and play darts! 


Laura Shoaff

Project Coordinator

I’m Laura Shoaff, Project Coordinator and Office Assistant at First Call For Help. This month will mark my
8th year working here. The best part of my job is working with the people! As the Meals On Wheels Coordinator, I schedule meals for the elderly & homebound in Hays and arrange for volunteers from businesses, churches, & organizations to

deliver the meals to our clients. Serving meals every day of the year including holidays, takes many volunteers to get the job done. Backpacks For Kids is another project I coordinate, where we prepare over 600 backpacks filled with school supplies and hygiene products for our Ellis County students each August. My husband Brian and I have been married 36 years and have 2 daughters. Morgan & her fiancé Eric, live
in NYC. Alexa & her husband Peter, and their 3-year-old daughter live in Hutchinson. My hobbies include spending time with my family and playing with our granddaughter and Goldendoodle Willow. I enjoy watching KU basketball, football, and the Kansas City Chiefs! I also love baking!


For over 30 years First Call for Help has been providing services to Ellis County. We provide a central access point for people to obtain current information on community services and resources.

Our compassionate staff will help to assess needs and explore solutions to housing and securing basic needs in a time of financial crisis and emergency.

We are a community supported 501c3 agency. All contributions are tax-deductible. 


The Community

Our community (you reading this!) plays an essential role in supporting us and other non-profit organizations and our causes. It is through the kindness and generosity of individuals within the community that we can continue to make a positive impact on society.

Whether it's through volunteering, making donations, or simply spreading awareness about our mission and the community assistance we provide, every effort counts and is greatly appreciated. These contributions help us reach our goals and fulfill our mission, which ultimately benefits the community as a whole.

The compassion and willingness to help from community members are what make us successful in our endeavors. It is heartwarming to see how much the people of Ellis County care about their community.

Due to your continued support and generosity we are able to continue being a trusted community resource.

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