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We're Hiring

Our Director is responsible for ensuring First Call for Help, a non-profit agency, meet its mission of serving the community. This position has overall responsibility for the success of programs, budget oversight, administration of the agency, and supervision of employees. Applicant must have strong verbal and written communication skills, computer skills including Microsoft Office and QuickBooks, strong planning, leadership, and organizational skills, and is an effective public speaker. The position requires a minimum of a Bachelor’s degree in human services or a related field.
Grant writing and experience preferred. 

Email cover letter and resume to Position available until filled.

Position Summary

Responsible for ensuring First Call for Help meets its mission in serving community. This position has the overall responsibility for the success of programs, administration of the agency, and supervision of employees. 

Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills. Grant writing experience required.

  • Excellent planning, leadership and organizational skills.

  • Effective public speaker. Make presentations to community groups to explain agency purposes, programs and values.

  • Computer skills, including Microsoft Office and Quick Books, to successfully perform the essential responsibilities of the position.

  • Oversee FCFH’s website, social media and publication of other materials.

  • Knowledge and experience in budgeting for the operations and programs of a non-profit.  Ensure all agency bills, billing and payroll are submitted and/or paid in a timely manner.

  • Responsible for recruitment and selection of staff.

  • Must have and maintain valid driver’s license and be willing to travel on behalf of FCFH.

Essential Functions and Responsibilities:

  • Protect the integrity of client record keeping and reporting while ensuring confidentiality of client information and agency activities as appropriate. 

  • Establish and oversee the administrative procedures to meet objectives set by the Board of Directors. Develop and maintain organizational policies regarding issues such as client eligibility, program requirement and benefits.

  • Develop and oversee fundraising events that help provide consistent base of support.

  • Provide leadership, supervision, coaching and counseling to staff/volunteers. Manage payroll, performance appraisals and reviews. Provide backup for staff in their absences.

  • Recognize potential problem situations and deal with them in an accurate, speedy and appropriate manner.

  • Work closely with other agencies and organizations and prevent duplication of services where possible.

  • Required to be on call and work at times that are outside normal business hours to meet community needs.

  • Research and analyze community needs to determine program direction and goals. Evaluate, identify gaps in services, and recommend solutions to Board of Directors.

Physical Demands:

There is minimal lifting and walking requirements for this position.  Most of the work done will be sitting at a desk. There is occasional lifting of boxes up to 40 lbs. 

Other duties and responsibilities as requested by Board of Directors.

Education Requirements: Bachelor’s degree in human services or related field and a minimum of three years related experience in a non-profit organization.  Preferred:  Master’s Degree in human services or related field and 3+ years of experience as Director of a non-profit organization.

Responsible to: Will be held accountable at all times with staff and FCFH Board of Directors.

More on us:

Programs and Services we offer

Information & Referral: Provide any and all individuals/families who contact us with a vast array of community resources to meet their needs. 


Emergency Financial Assistance: 

  • Housing: Individuals/families in crisis situations can request financial assistance for monthly rent or house payment. 

  • Utilities: Individuals/families in crisis situation can request financial assistance to prevent disconnection of services but assistance is limited to households with 0-18 yrs living in the home or medical needs.


Pantry: First Call for Help receives donations of food and hygiene items. These items are distributed once per12  months and are only provided by the donations we receive.


The Diaper Stash:  First Call for Help started this program in 2017 when two Hays High students collected over 7,000 diapers to help us supplement Ellis County families with diaper needs. We rely on donations only and do not include Diaper Stash in our budget. 


First Step Housing:

Transitional (or temporary) housing where individuals can live for up to six months. While here, it is mandatory for the participant to complete the financial literacy course with a focus on budgeting, priorities, housing affordability, open a savings account, create a plan with our client services specialist that will help them on a path to success. It is not staffed 24hrs but does have an after hours call number and a private entrance separate from the First Call for Help offices and supplies.


This is not an emergency shelter due to the purpose of the program provided. The application process can take up to 10 days (usually 3-4 days) before the applicant can move in to the housing.


Meals on Wheels: In partnership with Hays Medical Center, First Call for Help delivers a healthy meal to elderly, disabled or homebound individuals on a daily basis including weekends and holidays. Hays Medical Center prepares the meal following the American Heart Association guidelines. 


Transient Assistance

Meeting emergency needs of travelers passing through Hays who are in a crisis situation.  Assistance is provided to meet needs such as food and fuel. This assistance is for non-residents only. 


Backpacks For Kids: First Call for Help coordinates this community-wide effort to provide backpacks with school supplies and personal hygiene products to over 600 Ellis County children each August.

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